What HqO does about it
What REX does for tenant renewals
Which conversations should we be having now?
Rollover risk scored inside the notice window, ranked by tenant, with the record behind every score.
Renewal season is won or lost before it starts. The signals are already on the record: the lease dates, the requests, the events, the survey answers. HqO ranks them by tenant, so the first conversation is with the tenant most likely to leave.
Portfolio
Leases
Lease terms, dates, and documents attached to the tenant and the space.
Intelligence
Tenant health
Engagement and sentiment signals by tenant company, so risk shows up before renewal.
Portfolio
BetaLifecycles
The stages a tenant moves through, from prospect to move-in to renewal, with the tasks each stage carries.
Experience
Surveys
Ask tenants what is working, and keep the answers next to the tenant record.
Intelligence
BetaREX reports
Reports REX writes for each role from the record, on a schedule or on request.
The walkthrough · the lifecycle
From notice window to signature
The steps, who owns each one, what REX drafts, and which product carries it.
Where REX's drafts wait: HqOS-
The lifecycle · 01
Pull the rollover schedule
Owner: Asset manager. REX drafts: Nothing. The dates are on the lease record.
-
The lifecycle · 02
Score the risk
Owner: Asset manager. REX drafts: A rollover risk score for each lease in the horizon, handed to your leasing lead.
-
The lifecycle · 03
Read the sentiment
Owner: Experience team. REX drafts: The drop-offs by tenant company from survey and Leesman results.
-
The lifecycle · 04
Open the renewal stage
Owner: Leasing. REX drafts: The renewal tasks and the next step for each owner.
-
The lifecycle · 05
Report the season
Owner: Asset manager. REX drafts: The renewal report for the owner, from the record.
- Renewal Predictor Beta Scores rollover risk inside a 90-day horizon from lease dates and engagement signals.Asks approval for: Nothing. Read-only; it hands the risk to your leasing lead.
- Tenant Sentiment Beta Reads survey and Leesman results by tenant company and flags the drop-offs.Asks approval for: Nothing. Read-only.
- Lifecycle Coordinator Beta Moves tenants through move-in and renewal stages and drafts the next task for each owner.Asks approval for: Assigning a task to a person.
- Reports Writes the report for each role from the record, on a schedule or on request.Asks approval for: Publishing a report to anyone other than the requester.
Proves · Keep tenants longer
“As a real estate company looking to attract and retain leading media and tech companies, investing in tenant experience technology is a must for us.”
Natalie Teear
SVP of Innovation, Sustainability, and Social Impact, Hudson Pacific Properties
Put a number on it.
A Value Assessment prices what one record would change for your portfolio, with your buildings, your leases, and your tenants.