Service requests
Requests from tenants and staff, routed to the team that owns them, tracked to close.
Suite
Status
Runs on
REX agents
The work
Take the request. Route it. Close the loop.
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How it works · 01
Take the request
Tenants submit from the app or web with category, location, description, and photos. Staff can add one on their behalf.
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How it works · 02
Route it
The service type's team receives it and an owner takes it. Approvals gate the work where you require them.
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How it works · 03
Work it in the open
Message the tenant, keep internal notes, and quote and take payment when the type is chargeable.
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How it works · 04
Close the loop
Set Completed. The tenant is notified and asked to rate the experience. Watch throughput on the dashboard.
Features
Everything in the box.
Every feature, grouped the way teams look for them. Search when the list is long.
Nothing matches “”.
Intake
Routing & teams
Approvals & status
Messaging & notes
Quotes & payments
Mobile, integrations & reporting
REX inside this product
Who does the work, and what it asks you first.
Every agent drafts, logs, and waits for approval before anything moves. The label says whether it runs today.
The full REX agent catalogApps & channels
Where it shows up.
The surfaces this product runs on. Anything not yet shipped carries its label.
Every surfaceCan I assign a request to more than one team or person?
No. Each request has one team and one owner.
Why can't I change the status on some requests?
The request is pending approval or already in a terminal state.
Can tenants see staff messages?
Yes, messages are visible to the tenant. Use Internal Notes for staff-only conversation.
How do approval workflows work?
Approval is set per service type. The designated approver must act before the status can change.
How do I add custom request types?
Settings, then Service types, then Add service type.
Why is the Send quote button disabled?
The request needs approval, Stripe is not connected, or the line items are below the minimum.
Can I change a quote after sending it?
Only while it is in the Quote required or Quote rejected state.
Operations
Resource booking
Rooms, desks, and amenities booked by tenants, approved by your team, synced to calendars.
Operations
Visitor management
Invite, register, and check in visitors, with badges and host notifications.
Operations
Access control
Mobile credentials and access rules connected to the building's access systems.
Operations
Building systems
Connections to the systems that run the building, so their data lands on the record.
Operations
BetaEquipment
The assets in the building, their maintenance schedules, and their inspection history.