What HqO does about it
What REX does for experience & hospitality teams
How do I keep tenants engaged, not just housed?
Communications, events, surveys, and the app, with the engagement signals that tell you which tenants are drifting.
A tenant who books the room, comes to the event, and reads the announcement is a tenant who renews. HqO puts every touchpoint on the tenant record, so the experience team can see who is engaged, who has gone quiet, and what to do next.
Experience
Communications
Announcements, alerts, and messages to the right tenants on the surfaces they use.
Experience
Events
Building events from invitation to check-in, with attendance on the record.
Experience
Content management
Building information, amenities, guides, and pages, managed in one place.
Experience
Surveys
Ask tenants what is working, and keep the answers next to the tenant record.
Intelligence
Tenant health
Engagement and sentiment signals by tenant company, so risk shows up before renewal.
Intelligence
Leesman benchmarks
Workplace experience measured with the Leesman Index and benchmarked against its global dataset.
Experience
BetaConcierge
The assistant in the app and portal that answers building questions, books a space, and raises a request, in a sentence.
The walkthrough · a week in the role
A week in the role
The jobs a tenant experience team brings to HqO, and where each one lands.
How REX works-
The week · 01
Say what's happening
Announcements and alerts to the right tenants on the portal, the app, and the screens in the lobby.
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The week · 02
Fill the calendar
Events from invitation to check-in, with attendance on the tenant record.
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The week · 03
Keep the building guide current
Amenities, hours, and pages managed once and published everywhere.
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The week · 04
Ask, then act
Surveys whose answers sit next to the tenant company, and the Leesman benchmark behind them.
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The week · 05
Catch the drop-off
Engagement and sentiment by tenant company, so a quiet tenant shows up before renewal does.
Get the app
The app your tenants use, on iOS and Android
- Communications Drafter Beta Drafts announcements and event listings from the facts on the record, in your voice.Asks approval for: Sending anything to tenants.
- Tenant Sentiment Beta Reads survey and Leesman results by tenant company and flags the drop-offs.Asks approval for: Nothing. Read-only.
- Amenity Optimizer Beta Turns booking and event utilization into programming suggestions.Asks approval for: Publishing a change to hours or programming.
Proves · Keep tenants longer
“As a real estate company looking to attract and retain leading media and tech companies, investing in tenant experience technology is a must for us.”
Natalie Teear
SVP of Innovation, Sustainability, and Social Impact, Hudson Pacific Properties
Put a number on it.
A Value Assessment prices what one record would change for your portfolio, with your buildings, your leases, and your tenants.