What HqO does about it
What REX does for asset managers
Which renewals am I about to lose?
The tenant record, the lease dates, and the engagement signals in one place, so the risk shows up before the notice date.
A renewal is lost months before the notice date, in the requests that went unanswered and the events nobody from that company attended. HqO keeps the lease, the tenant, and the engagement on one record, so you see the drop-off while there is still time to act on it.
Portfolio
Leases
Lease terms, dates, and documents attached to the tenant and the space.
Portfolio
Buildings & tenants
One record of every building, the companies in it, and the spaces they occupy.
Intelligence
Tenant health
Engagement and sentiment signals by tenant company, so risk shows up before renewal.
Portfolio
BetaLifecycles
The stages a tenant moves through, from prospect to move-in to renewal, with the tasks each stage carries.
Experience
Surveys
Ask tenants what is working, and keep the answers next to the tenant record.
The walkthrough · a week in the role
A week in the role
The jobs an asset manager brings to HqO, and where each one lands.
How REX works-
The week · 01
Check the rollover schedule
Lease dates and options on the record, attached to the tenant and the space.
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The week · 02
Rank the renewal risk
Engagement and sentiment by tenant company, so the conversation starts with the right tenant.
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The week · 03
Run the renewal stage
Name the stage, assign the tasks, see who is stuck. Every renewal on the same track.
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The week · 04
Hear from the tenant
Ask the question, keep the answer next to the tenant record, act on the pattern.
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The week · 05
Report to the owner
REX writes the asset manager report from the record. Every number traces.
- Renewal Predictor Beta Scores rollover risk inside a 90-day horizon from lease dates and engagement signals.Asks approval for: Nothing. Read-only; it hands the risk to your leasing lead.
- Lease Abstractor Beta Extracts terms, dates, and options from lease documents onto the record (ASC 842 fields).Asks approval for: Writing extracted terms to the lease record.
- Tenant Sentiment Beta Reads survey and Leesman results by tenant company and flags the drop-offs.Asks approval for: Nothing. Read-only.
- Reports Writes the report for each role from the record, on a schedule or on request.Asks approval for: Publishing a report to anyone other than the requester.
Proves · Keep tenants longer
“As a real estate company looking to attract and retain leading media and tech companies, investing in tenant experience technology is a must for us.”
Natalie Teear
SVP of Innovation, Sustainability, and Social Impact, Hudson Pacific Properties
Put a number on it.
A Value Assessment prices what one record would change for your portfolio, with your buildings, your leases, and your tenants.