What HqO does about it
What REX does for tenant engagement
How do we get the building buzzing again?
A season of programming and communications, planned once, measured against the record.
Engagement pushes fail when they are a burst of events with no memory. HqO runs the push as a sequence: pick the tenants, plan the calendar, say it once to the right people, and read the signal afterward, all on the same record.
Intelligence
Tenant health
Engagement and sentiment signals by tenant company, so risk shows up before renewal.
Experience
Events
Building events from invitation to check-in, with attendance on the record.
Experience
Communications
Announcements, alerts, and messages to the right tenants on the surfaces they use.
Operations
Resource booking
Rooms, desks, and amenities booked by tenants, approved by your team, synced to calendars.
Experience
Surveys
Ask tenants what is working, and keep the answers next to the tenant record.
Experience
BetaConcierge
The assistant in the app and portal that answers building questions, books a space, and raises a request, in a sentence.
The walkthrough · the lifecycle
From quiet floors to a full calendar
The steps, who owns each one, what REX drafts, and which product carries it.
Where REX's drafts wait: HqOS-
The lifecycle · 01
Pick the tenants
Owner: Experience team. REX drafts: The list of tenant companies whose engagement has slipped, ranked.
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The lifecycle · 02
Plan the calendar
Owner: Experience team. REX drafts: Programming suggestions from booking and event utilization.
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The lifecycle · 03
Say it once
Owner: Experience team. REX drafts: The announcements and event listings, in your voice, for your review.
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The lifecycle · 04
Open the spaces
Owner: Property team. REX drafts: Nothing. Rooms and amenities are published and booked from the app.
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The lifecycle · 05
Read the signal
Owner: Experience team. REX drafts: The survey results by tenant company, next to the engagement they came with.
- Tenant Sentiment Beta Reads survey and Leesman results by tenant company and flags the drop-offs.Asks approval for: Nothing. Read-only.
- Communications Drafter Beta Drafts announcements and event listings from the facts on the record, in your voice.Asks approval for: Sending anything to tenants.
- Amenity Optimizer Beta Turns booking and event utilization into programming suggestions.Asks approval for: Publishing a change to hours or programming.
Proves · Keep tenants longer
“Connecting with our tenants is a critical part of this effort, and HqO has enabled us to engage directly with the people working in our buildings.”
Jay Scholten
Vice President of Innovation and Asset Management, The Swig Company
Put a number on it.
A Value Assessment prices what one record would change for your portfolio, with your buildings, your leases, and your tenants.