What HqO does about it
What REX does for property management firms
Can one system run every mandate?
One record per building, one way of working across all of them, and reports each owner can read without anyone assembling them.
Every mandate arrives with its own systems, and the firm ends up running as many stacks as it has owners. HqO keeps one way of working across buildings while each owner's record stays theirs, and REX writes the owner report from what the team already did.
Portfolio
Buildings & tenants
One record of every building, the companies in it, and the spaces they occupy.
Operations
Service requests
Requests from tenants and staff, routed to the team that owns them, tracked to close.
Portfolio
Staff & teams
Your teams, who is on them, and the goals they are working toward.
Portfolio
Vendors
The vendors and service partners who work in your buildings, and the work they do.
Intelligence
BetaREX reports
Reports REX writes for each role from the record, on a schedule or on request.
The walkthrough · a week in the business
A week in the seat
The jobs a management firm brings to HqO, across the portfolio it runs.
How REX works-
The week · 01
Onboard a new mandate
Buildings, tenants, and vendors onto the record, with the owner's permissions set from the start.
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The week · 02
Run requests the same way everywhere
One queue, one set of teams and SLAs, whichever building the request came from.
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The week · 03
Staff across buildings
Teams and coverage on the record, so who owns what is never a phone call.
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The week · 04
Report to each owner
REX writes the owner report per building from the work already logged.
- Work Order Router Beta Reads each service request, routes it to the right team or vendor, and watches the SLA.Asks approval for: Dispatching to an outside vendor.
- Reports Writes the report for each role from the record, on a schedule or on request.Asks approval for: Publishing a report to anyone other than the requester.
- Answers Answers questions across the portfolio; every answer traces to its record.Asks approval for: Nothing. Answers are read-only.
Trust
Your data is yours. Completely.
Certified, audited, and hosted where you choose. The record of your buildings never trains anyone else's model.
How we protect your data- Certified ISO 27001 2022 · A-LIGN
- Report SOC 2 Type II · on request
- Privacy GDPR CCPA · PIPEDA
- Framework DPF EU-U.S. · UK · Swiss
- Hosted AWS US East · EU Central
Put a number on it.
A Value Assessment prices what one record would change for your portfolio, with your buildings, your leases, and your tenants.