What HqO does about it
What REX does for tenant move-in
What happens between signed lease and first badge?
A stage for every step, an owner for every task, and a welcome that is ready before the tenant is.
The renewal starts on move-in day. A tenant who is badged, informed, and booked into the building in the first week is a tenant who stays. HqO runs move-in as a lifecycle, so nothing is left to memory.
Portfolio
BetaLifecycles
The stages a tenant moves through, from prospect to move-in to renewal, with the tasks each stage carries.
Portfolio
Leases
Lease terms, dates, and documents attached to the tenant and the space.
Portfolio
People & permissions
The people in the building, their roles, and what each one can see and do.
Operations
Access control
Mobile credentials and access rules connected to the building's access systems.
Experience
Communications
Announcements, alerts, and messages to the right tenants on the surfaces they use.
The walkthrough · the lifecycle
From signed lease to first badge
The steps, who owns each one, what REX drafts, and which product carries it.
Where REX's drafts wait: HqOS-
The lifecycle · 01
Record the lease
Owner: Leasing. REX drafts: The terms, dates, and options extracted from the lease document onto the record.
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The lifecycle · 02
Open the move-in stage
Owner: Property team. REX drafts: The task list for the stage and the next task for each owner.
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The lifecycle · 03
Invite the people
Owner: Tenant admin. REX drafts: Nothing. The tenant admin invites their people and sets their roles.
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The lifecycle · 04
Issue credentials
Owner: Security. REX drafts: Nothing. Mobile credentials follow the access rules your team sets.
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The lifecycle · 05
Welcome the tenant
Owner: Experience team. REX drafts: The welcome announcement and first-week events, for your review.
- Lifecycle Coordinator Beta Moves tenants through move-in and renewal stages and drafts the next task for each owner.Asks approval for: Assigning a task to a person.
- Lease Abstractor Beta Extracts terms, dates, and options from lease documents onto the record (ASC 842 fields).Asks approval for: Writing extracted terms to the lease record.
- Communications Drafter Beta Drafts announcements and event listings from the facts on the record, in your voice.Asks approval for: Sending anything to tenants.
Proves · Keep tenants longer
“Connecting with our tenants is a critical part of this effort, and HqO has enabled us to engage directly with the people working in our buildings.”
Jay Scholten
Vice President of Innovation and Asset Management, The Swig Company
Put a number on it.
A Value Assessment prices what one record would change for your portfolio, with your buildings, your leases, and your tenants.