Which level is your portfolio?

Choose the answer that sounds most like your portfolio today.

1. 01How do problems in your buildings come to light?

   When a tenant complains. On dashboards and alerts. Someone has to read every signal and decide what it means. The system spots them and recommends a fix. A person carries it out. Routine fixes run on their own, inside guardrails we set. People approve, supervise and can override. Whole areas, like maintenance, find and fix problems end to end. People set the policy. The portfolio finds and fixes problems against our business objectives. People set the strategy.
2. 02What happens when a tenant sends a service request?

   It waits until someone notices. Often that is when the tenant complains again. It lands in a queue we can see. A person reads each one and decides where it goes. The system suggests the priority and the vendor. A person sends it. Routine requests are triaged, routed and drafted inside our guardrails. A person approves before anything goes out. Requests run end to end, from intake to close. People set the policy they follow. Request handling tunes itself to our business objectives. People set the strategy.
3. 03How do you know a tenant might not renew?

   When they tell us, usually after a complaint. We watch engagement and lease dates on dashboards. Someone has to spot the warning signs. The system flags tenants at risk and recommends next steps. A person decides and acts. The system flags the risk and drafts the outreach inside our guardrails. A person approves it before it is sent. Retention runs end to end, from the first signal to the renewal offer. People set the policy. Retention runs against our business objectives across the portfolio. People set the strategy.
4. 04How do you get reports and answers about the portfolio?

   We pull them together by hand, usually after something has gone wrong. From dashboards. People read them and work out what the numbers mean. The system recommends what to look at and drafts the analysis. A person checks it and acts on it. Routine reports are written and sent on schedule, inside our guardrails. People supervise and can override. Reporting for whole teams runs end to end. People set what it covers and who sees it. The portfolio measures itself against our business objectives and adjusts. People set the strategy.
5. 05How is maintenance on building equipment run?

   We fix equipment when it breaks, often after a tenant complains. Alerts tell us what is happening. People decide what each alert means. The system recommends maintenance and settings. A person makes each change. Routine maintenance runs on schedule inside our guardrails. People approve, supervise and can override. Maintenance runs end to end across the portfolio. People set the policy. Equipment and maintenance tune themselves against our business objectives. People set the strategy.
6. 06Where does your team spend most of its time?

   Responding to complaints. Watching dashboards and alerts, and deciding what each one means. Carrying out what the system recommends. Approving and supervising routine work, and stepping in when needed. Setting policy for the areas that run on their own. Setting strategy. The portfolio handles the rest.